Inbound comms features include voicemail, virtual receptionist, spam prevention, call queue, and customizable hold music. Zoom scores 4.2/5 for features, meaning it has one of the better sets out of the systems we tested. Overall, Zoom Phone has a pretty comprehensive range of inbound and outbound communication features, plus a number of useful integrations – although it's not quite as good from a security standpoint as some of its competitors. It's still possible – and cheaper – to buy Zoom Phone as a standalone product, and that's what we'll be discussing throughout this article. However, Zoom Phone is only available on the Zoom One Business Plus and Enterprise plans, with the latter providing a fully-featured PBX.

Zoom Phone is a much more recently-launched product, but similarly to Zoom's video conferencing software, it's quickly become one of the best offerings on the market, coming third out of 12 providers on our last round of VoIP research.Įxcitingly, Zoom has now consolidated its Meetings, Team Chat, Whiteboard, and VoIP phone products into a line of plans called Zoom One, so you can get all of Zoom's top products in one package, if you wish.

Before we get into this Zoom Phone review, we'd like to clarify that this article is a detailed look at Zoom's VoIP/Softphone offering, Zoom Phone, rather than the company's world-famous video conferencing software which had a 48.7% share of the video conferencing market in 2021, after becoming a near-universal fixture of remote working during the pandemic.

Zoom phone pricing