Quick Assist has some security concerns but with this new solution, Microsoft is going to eliminate those security issues with the quick assist. The New Intune Remote help application is based on Quick Assist. How to Install Intune Remote Help Application Using Intune HTMD Blog ()

This feature will be Generally Available by early next year (2022). It seems the MEM community got surprised with the other license requirement for the new Intune Remote Assistance solution integrated with the admin center. Microsoft already announced that this comes with an additional premium price ( Intune Suite)over existing EMS or M365 E3/E5 licenses. I did review the Teamviewer remote assistance solution (more details at the bottom of this post) integrated into Intune MEM admin center portal.

The current remote assistance solution from Teamviewer needs additional integration and connectivity to Teamviewer servers. The Teamviewer solution comes with additional license charges. Microsoft already has a third-party integrated solution ( Teamviewer) for remote assistance or remote control from the MEM admin center portal. Microsoft announced a New Intune Remote Help Solution available with Intune MEM admin center from Microsoft.

Microsoft quick assist for mac